Please note that our Terms of service may be updated from time to time, and the most updated version will be on our website. (Last updated January 2024)

APPOINTMENTS & FEES

Professional Fees

The standard fees for a 50 minute consultation is $218 with a psychologist, and $262 with a clinical psychologist. NDIS clients are charged the equivalent of 1.25 hours for a 60 minute consultation to reflect the time taken in preparation, liaising with others in the care team, and writing notes. You will be charged at the conclusion of your session unless prior arrangements have been made (e.g. for NDIS clients). Payment is processed using the payment details set up at the time of booking or at your first appointment.
Fees for group therapy vary, and are payable in full prior to the commencement of the group.

Missed / Late Cancellations of Appointments

Late cancellations are a loss to three people: the client who is delaying their therapy progress; another client who is on the wait-list to see the psychologist; and the psychologist who spent the morning preparing the session. As such, we require more than 48-hours’ notice for cancellations or changes to the appointment. Cancellations made with less than 48-hours’ notice will incur a $120 fee. Cancellations within 24 hours of the appointment (or non-attendance) will incur the full-fee of either $203 or $247.

If you are late for an appointment your session may be less than 50 minutes in duration. Please note you will still need to pay the full fee in these circumstances, however your Medicare rebate (if any) may be reduced.

Frequency of Appointments

The number and frequency of appointments will be discussed with you by your psychologist. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. Your practitioner will discuss this with you prior to commencing treatment, and keep this as an open point of communication throughout treatment to ensure the plan is in line with your goals and priorities.

CONFIDENTIALITY, PRIVACY & RECORD MANAGEMENT

Confidentiality and Privacy

As part of providing a psychological service to you, Solid Rock Psychology needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information as part of providing psychological services to you.

This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted.

Your personal information is gathered as part of your assessment and treatment, is kept securely and, in the interests of your privacy, used only by your psychologist and the authorised personnel of the practice (as necessary). Paper-based documents are kept in a filing cabinet in a locked office, and we also keep documentation on our secure practice management software, or temporary documentation on a password-protected computer. Your personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service to you. We endeavour to use fax when communicating sensitive information (e.g. progress letter to your GP), however email is sometimes used by other service providers, and this is outside our control.

On occasion, psychologists and authorised personnel (e.g. admin staff) may input your name and date of birth into HPOS (Health Professional Online Services) in order to find out up-to-date Medicare details. This is typically for the purpose of supporting our clients by submitting their claim for the Medicare rebate for services.

Clients are entitled to request to see the information kept about them on file. All requests by clients for access to information held about them should be lodged with Solid Rock Director Dr Sarah Morris. These requests will be responded to within 14 days and, if necessary, an appointment will be made for clarification purposes, which may incur a fee.

Disclosure of Personal Information

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential except when:

  1. it is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or
  2. failure to disclose the information would in the reasonable belief of Solid Rock Psychology personnel, place you or another person at serious risk to life, health or safety; or
  3. your prior approval (verbal or written) has been obtained to
    a). provide a written report to another professional agency. e.g. a specialist or a lawyer; or
    b). discuss the material with another person, e.g. a parent, employer, health provider or third party funder; or
    c). disclose the information in another way
    As part of routine care, and Medicare requirements, your psychologist will write to your referring GP with a general description of your assessment, treatment and progress.

NATURE OF SERVICES PROVIDED, AND EMERGENCIES

Nature of Services Provided

All practitioners are qualified and registered psychologists. We use a combination of contemporary evidence-based treatments including Cognitive-Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Schema Therapy. Prior to commencing treatment your practitioner will discuss their proposed treatment approach with you and ensure you understand the rationale for the approach, including any identified risks.

Intake

We will send you an assessment before your first session called the “WellnessCheck” by email. The reason we send this to you is that it is a comprehensive assessment of your quality of life and mental health. Completing this is voluntary. By completing this short assessment (about 7 minutes), your psychologist will have more time to focus on what you would like to talk about in the first session, as they will not need to spend as much time asking questions about your experience.

Telehealth

In order to provide the best quality of care, initial appointments are in-person only. Subsequent appointments you may request to meet via telehealth, rather than having an in-person session, and this will be accommodated, except where it is not clinically appropriate (e.g. the nature of the therapy is not suitable for telehealth). You will be sent a personalised link in the reminder email.

To make the most of the session you will need to have access to a quiet, private space, and an appropriate device and reliable internet connection. A telehealth consultation may be subject to limitations such as an unstable network connection, which may affect the quality of the session. If the internet becomes too unstable, the session may be continued by phone.

Limitations to Services

Solid Rock Psychology is a private provider of psychology services. Treatment is provided via prearranged, scheduled appointments. Practitioners have limited availability for contact outside of scheduled appointments. Practitioners may not have an opportunity to respond to between-session contact prior to your next appointment so this should not be relied upon for emergency matters. For emergency matters please contact the appropriate agencies using the details below.

Solid Rock Psychology practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of psychology services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you to identify alternative suitable providers.
Emergency Contacts

Solid Rock Psychology is not an emergency service. We are not able to respond to urgent or emergency matters and our communication channels (Phone, Email) are not monitored outside of standard business hours.
For urgent concerns relating the mental health or other emergencies please contact the appropriate emergency services:

Emergency: 000

Lifeline: 131114

Everyone feels stuck sometimes.
We are here to help you find your way through. Our team of psychologists in Nunawading are passionate about giving you effective support.